Suncorp Group has named its new head of banking and wealth amidst the “faster-paced transformation” brought on by the unexpected and dramatic events of the past year.
Clive van Horen has been appointed to the vacant CEO Banking & Wealth role, which he will commence on 4 August 2020, joining from CBA where he worked for the past ten years.
There, his most recent role was executive general manager of business customer solutions, during which he rolled out same-day decisions on simple business lending, removed business banking fees and otherwise improved the customer experience. He also previously led the retail product team where he was accountable for deposits, everyday banking, payments and home loans.
“Clive has spent the last decade leading teams across CBA’s retail and business bank, and I am delighted that he is joining us to deliver Banking & Wealth’s critical contribution to the Group’s success,” said Suncorp Group CEO Steve Johnston.
According to Johnston, while Suncorp was already making good progress against the key priorities outlined in August 2019, the summer of natural disasters and economic impact of COVID-19 has sped up the bank’s rate of transformation even further.
“COVID-19 has resulted in changes such as the faster adoption of digital channels by customers and new, more innovative and agile internal ways of working. It has changed our perspective on what is possible,” he explained.
“We now need to seize this opportunity to speed up the execution of our priorities so we can continue to deliver for our people and customers, while growing returns and creating better outcomes for our shareholders.”
Under the new model, Banking & Wealth will have accountability for all banking and wealth operations, customer strategy, finance, marketing and digital distribution, with several functions moving from centralised teams.
With this shift, the bank hopes to improve its competitiveness through providing faster decision making, greater digital capability and the ability to address the direct expense base.
