Non-bank lender Resimac has redoubled efforts in the broker channel with two new BDMs in their New South Wales office.
“One of Resimac’s points of difference is our people,” said Daniel Carde, General Manager Distribution at the non-bank.
“With a broad shopfront of products, from Prime through to Specialist (Full Doc and Alt Doc), our BDMs and Relationship Managers are instrumental in helping brokers facilitate real customer solutions.”
“We know that no two customers are alike, and it’s our staff’s abilities to think pragmatically and outside-the-box, to use our products to deliver these solutions, that really sets Resimac apart from our competitors.”
“Our new hires allow us to strengthen this service offering, helping more brokers deliver more solutions and create more satisfied customers.”
“Our team of BDMs and Relationship Managers is incredibly important when it comes to ensuring brokers are fully supported.”
“Customer scenarios are becoming increasingly complex, especially when it comes to Alt Doc and Specialist loans – which is an area that Resimac is particularly strong in.”
“While technology is a major asset for streamlining and enhancing the loan process, it isn’t a substitute for the ‘human’ side of finance.”
“We ensure our broker support teams are experts in our lending policy, especially in a practical ‘real world’ way, so they can trouble shoot any complex scenarios as quickly as possible.”
Resimac is investing heavily in the broker channel, with a goal of integrating personnel improvements with tech advancements on the back end.
“We really value our partnership with the broker channel and invest heavily into improving our third party product and service offerings to create greater end customer satisfaction,” said Carde.
“There are significant tech updates on the horizon that will provide brokers with greater speed and transparency. We’re also getting ready to launch an upgraded online loan management platform with enhanced features to help improve the customer’s post-settlement experience.”
“We’ve also recently acquired and rebranded Resimac Asset Finance and are in the process of expanding this area of the business. This new brand will enable us to offer brokers a broader suite of products for both consumers and commercial borrowers."
Brokers should be able to see the benefit in reductions in turnaround times.
“We have made significant investments in technology to streamline and simplify the application process, which will result in noticeable improvements to our SLAs,” said Carde.
“The initial rollout of our new technology platform will take place later this year. We’ve also invested in our people, having recently completed several new hires within our Lending team.”
“These new team members are experienced underwriters who have operated in both the Prime and Specialist areas for a number of years.”
