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Non-bank lender Resimac’s newly-announced CEO Pete Lirantzis has declared the experience delivered to brokers will be a focus of his leadership when he takes over in the first half of 2025.
Lirantzis (pictured), who joined Resimac as chief strategy, product and operating officer in 2024, will take over from interim CEO Susan Hansen as part of what the lender hopes will be “a new phase of growth”.
Lirantzis has experience in CEO and leadership roles across the banking, finance, telco and insurance sectors, most recently as CEO of ASX-listed commercial and consumer finance firm Thorn Group.
Uplifting the broker experience will be a core mission for Lirantzis in the new role, the lender said.
"At Resimac, we understand that the success of brokers is directly tied to our own," Lirantzis said.
"Although we have established strong relationships and continue to assist brokers, we recognise the need to enhance the consistency of their experience. This is a key focus for me, and I am eager to lead initiatives to develop an outstanding and reliable experience for brokers and their customers."
Lirantzis said this would involve innovation in technology and process optimisation at the lender.
“We will be uplifting our technology and adopting AI to drive efficiencies across the business, making us more adaptable and responsive to the needs of brokers and their customers. I’m passionate about continuous improvement, where a learning mindset is central to our growth and success.”
Lirantzis is due to officially take on the role of CEO in the first half of the 2025 calendar year, following the completion of the migration of the Auto Back Book Resimac is acquiring from Westpac.
Susan Hansen, appointed interim CEO after the resignation of Scott McWilliam as CEO after 21 years of service in mid-2024, will continue in the position until the Westpac transaction is finalised.
Lirantzis said new product innovation would be a part of the strategy, following the expansion into novated leasing and consumer auto finance through the Westpac Auto Back Book acquisition.
“We see significant opportunities in these areas and we’re excited to support brokers with these products in 2025,” he said.
Resimac will also seek to capitlise on the introduction of SMSF residential property investment loans earlier in 2024, with this seen as another area for potential for growth by Lirantzis.
Broker feedback would be a foundational element of Resimac’s strategy into the future, he said.
“We aspire to be responsive, regularly gathering broker feedback through surveys and integrating it into our planning and development.
“I’m committed to deepening these relationships by spending time with aggregators, brokers, and industry partners to better understand their challenges and opportunities,” Lirantzis said.
“Our goal is to be a brand that brokers can rely on, and our relationships with them are critical to achieving this.”
Lirantzis's career has spanned Australian and international leadership positions, including previous CEO roles at UK-based fintech start-up Splitpay and local financial services institution Humm Group.
According to Resimac, Lirantzis had a focus on growth and innovation in these previous leadership positions, a skill set and perspective he will now bring to his CEO role at the non-bank lender.
Resimac chair Wayne Spanner said Lirantzis’s “focus on brokers, commitment to quality customer care, and solution-oriented approach are key attributes that will drive Resimac forward”.
“His vision for a more consistent broker and customer experience, combined with his expertise in technology and innovation, make him the ideal leader for this next phase of growth,” Spanner said.
