Millions of Aussies lack access to critical financial services

Transaction accounts and credit cards, let alone home loans, are way out of reach for millions of Australians

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More than three million Australians lack access to critical financial services, including transaction accounts, credit cards and basic home and car insurance, a new report by the Centre for Social Impact (CSI) and NAB has revealed.

Young people, migrants and people in low-paying work – earning between $20,000 and $25,000 per year – are the most at risk of being ‘financially excluded’.

Many of these disadvantaged Australians are reportedly relying on pricey, short-term cash loans because they aren’t allowed access to mainstream banking.

The cost of living is a major factor, according to the report, which shows that the cost of these basic financial services is now more than $1700 per year.

“People are doing it tough,” NAB personal banking group executive, Gavin Slater, says. “We’re wealthy on average, but the average, I think, is misleading. House prices have put pressure on disposable incomes, there are a lot of people earning a relatively low wage and the cost of living has increased.”

“The fact there is a demand out for it [cash loans] in Australia shows that the mainstream banking system is failing these people. It’s unacceptable in today’s society that people end up having to do that.”

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