Training is a constant for brokers: as the world and the industry evolves around us, we have to keep pace with every development.
Indeed, it was this commitment to education that saw mortgage broker market share spike in 2020: the ability of the broker channel to adapt to the new working conditions caused by COVID-19 saw it surge ahead.
With this in mind, our print magazine, Australian Broker, spoke aggregators Finsure and Mortgage Choice, as well as non bank lender Pepper Money, to pick their brains on how they keep their brokers as up to speed as possible.
“Being at the forefront of training and development programs is what has helped Finsure stay ahead of the pack over the years,” said Simon Bednar, general manager at Finsure. “With compliance continuing to be the major focus for our industry, particularly in 2021, Finsure has been leading the industry in this area with extensive and comprehensive in-house education programs.”
David Zammit, general manager distribution and wealth at Mortgage Choice, spoke of how the aggregator was responsible for education to help drive growth.
“Learning and development is a critical business unit in our organisation,” he said. “Our learning and development programs must educate, mentor and showcase ongoing career advancement for everyone. We take the view that these programs are a vital pathway to sustainable business growth for Mortgage Choice.”
“Mortgage Choice has a five-day induction. It’s a blend of online and face-to-face learning, with the latter now delivered in each of our state offices. The induction is centred around getting ready for your journey at Mortgage Choice. For example, as a franchisee and broker you will learn the sales process, business and loan structures, how to plan for scale, and the best practice on handling loan applications.”
Pepper Money’s Aaron Milburn concurred, adding: “Mentoring relationships occur across the business on both an official and informal basis and can often be peer-to-peer or reverse in nature. Whatever the make-up, it provides a strong support network and aids in knowledge-sharing and camaraderie at Pepper Money.”
“There are a variety of learning solutions offered to help meet development needs, including soft skills, time management and presentation skills. Specific courses can be tailored for more bespoke needs as well.”
This is an extract from a story in the latest edition of Australian Broker. For the full story and more see the magazine which hits desks on Monday, 14 June.
