A non-major bank has executed a range of technological enhancements to simplify its broker experience, including the introduction of digital pre-application, electronic signatures and digital identification verification.
According to AMP Bank managing director Rod Finch, the changes reflect the lender's commitment to working towards a simpler, more efficient process for both its brokers and their customers.
“We’re helping potential homeowners understand their borrowing capacity through the introduction of a digital pre-application form for home loans,” Finch explained.
“As part of this process, clients can receive a complimentary property report on the home they’re interested in.”
The introduction of e-signatures and the newly enhanced digital identity verification process work together to further streamline and speed up the home loan process.
“All new home loans for individuals lodged via electronic lodgement system, ApplyOnline, will have the option for clients to eSign their loan contracts, and in some states their mortgage, which is a significant step in digitising our offering and improving the service quality for clients,” said Finch.
“The bank has also simplified the identification verification process, introducing electronic verification of identity, where previously documents had to be verified in person by an appropriate person. To help in these challenging times, brokers and advisers can now use video conferencing facilities to verify a borrower’s identity.”
“The investments we’re making are allowing us to further strengthen the support and service we offer our clients, as well as our important broker and adviser partners,” he concluded.
