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A joint venture by Australia's largest insurer IAG and Terem Technologies will see a new solution that will help organisations globally to boost their workforce management.
IAG tapped Terem Technologies to spin off its workforce management app Attune to a new flexible workforce tech solution for the global audience.
"Just as it has helped IAG, we know that Attune has the potential to benefit many different businesses and bring about meaningful change to the lives of their employees. Commercialising the technology is an opportunity for IAG to create a new revenue stream from a core capability and benefit the wider workforce," said Amanda Whiting, acting group executive for intermediated insurance at IAG.
IAG has been utilising the Attune app in its call centres since 2019. The app has been used by over 300 IAG call centre consultants and has enabled more than 10,000 shift changes.
Attune has helped deliver a 9% increase in employee well-being scores in 2020 and has resulted in a 23% decline in absenteeism and a 30% drop in attrition.
Scott Middleton, CEO of Terem Technologies, said Attune has helped IAG reduce its workforce management costs.
"In this new work-from-home world, true flexibility, in the form Attune offers, is now a necessity to attract the best people. We want to bring about change for contact centres around the world," he said.
