ANZ has named Evelyn Halls as customer fairness advisor, with the remit of helping the bank improve the fairness of its products and services for customers in Australia.
Halls will be based in Melbourne and commence her role with ANZ in late March, reporting to ANZ CEO Shayne Elliott. She will replace Colin Neave to the role.
Halls brings to her role 25 years-plus experience in the legal and financial services industries, most recently as the lead ombudsman at the Australian Financial Complaints Authority, and extensive experience in banking and finance, general insurance as well as investments and advice.
Halls’ “significant experience across the financial services sector will be crucial in helping us deliver fair products and services,” Elliott said. “As ANZ’s services become even more digital, we’ll be particularly looking to Evelyn to help us use data responsibly and ensure our decision making is fair.”
Halls has previously worked as a partner at Herbert Smith Freehills where she advised corporate and government clients on a wide range of governance matters.
She is a two-time Olympian and an executive member of the Australian Olympic Committee, serving most recently as the deputy chef de mission of the Australian Olympic Team at the Tokyo Olympics. She is also a member of the Ethics & Integrity Committee of Athletics Australia and was previously an integrity commissioner for Cricket Victoria.
