The in-app calling feature allows Westpac customers to receive verified calls branded with the Westpac logo and a reason for the call, significantly improving security and customer confidence.
Westpac CEO Peter King (pictured above) stressed the importance of this new technology in boosting customer confidence.
“Using this technology, when a customer receives a call from Westpac, their phone will display Westpac as the caller, along with a verification by Optus and a reason for the call,” King said.
“This will help to provide customers with the confidence and added security to help beat scammers and know that they really are talking to their bank.”
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Optus interim CEO Michael Venter highlighted the collaboration’s impact on customer safety.
“Optus is proud to partner with Westpac to deliver this world-leading solution that will help keep customers safe from scammers and fraudsters,” Venter said. “By using our market-leading technology, we are able to provide Westpac customers with branded and verified calls that clearly identify interactions with the bank.”
Powered by Vonage, the SafeCall feature will be gradually rolled out in the coming months.
The initiative is part of Westpac’s extensive investment in scam prevention, which has already saved customers over $400 million in the past two years.
King said Westpac was dedicated to digital banking and customer security.
“Westpac SafeCall is part of our ongoing investment in digital banking and our commitment to provide the best customer experience,” he said.
Westpac continues to implement various measures to protect its customers, including:
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