A non-major has invested in its support of brokers with new teams and workshops, as it celebrates its 20th anniversary this year.
AMP Bank has made focused enhancements, which it says will assist the broker and adviser channels to help improve customer outcomes.
The investments so far include:
• The creation of new end-to-end loan processing teams to increase speed and reduce errors in loan processing.
• Increased servicing from credit analysts, with brokers and advisers hearing from credit analysts more often through calls, emails and system alerts to keep them informed throughout the home loan process.
• Special workshops throughout the year to give brokers and advisers tools and information they need to support customers.
• A boost to broker and adviser support teams, including additional BDMs.
AMP Bank director distribution Adrienne Smith said, “We’re a virtual, branchless bank so our focus is very much on broker and adviser partnerships.
“We’re listening to feedback from our intermediaries, and we know we have more work to do, but these measures are a step towards enhancing the experience for brokers, advisers and customers.”
