The MFAA has created a new position on its executive team which will focus on supporting members and developing industry partnerships.
Joining the organisation from September 18, Melanie Kafka (pictured above left) will be taking on the role of executive, member experience and partnerships.
Kafka has extensive industry experience within mortgage and finance broking and financial services and has worked at both aggregation groups such as PLAN Australia and lenders including NAB and MyState Bank.
MFAA CEO Anja Pannek (pictured above right) said the new role was created as the organisation sought to continuously improve all aspects of the member experience.
“I’m looking forward to Melanie joining the MFAA team. She has a deep understanding of us industry and the challenges and opportunities our members encounter and is passionate about driving positive change,” Pannek said.
The MFAA said Kafka is a “highly skilled”, senior financial services executive and a respected member of the mortgage and finance broking community for more than 25 years.
“She is recognised as a leader across the third-party broking industry, with extensive experience both in aggregation and lending and leading both small and large sales distribution mortgage teams,” the association said.
In her new role, Kafka will be responsible for driving the strategic direction and implementation of industry partnerships and enhancing the overall experience for MFAA members, as well as managing the MFAA’s team of state managers – business development.
Speaking about joining the MFAA, Kafka said she was both “excited and humbled” by the prospect of her new role and being able to work with the key association for the mortgage and finance broking industry.
“This opportunity brings together many decades of experience and I am very much looking forward to working with our members to enhance how their Association supports them into the future,” said Kafka.
“My focus will be also to hear directly from our members – it is only through feedback we can ensure we put our attention where it’s needed.”
The MFAA represents over 14,500 members and is designed to elevate the mortgage and finance broking profession, driving innovation and positive financial outcomes for Australians.
After appointing Pannek last year, the association has undergone various changes such as appointing new members to its board.
Since then, the MFAA has helped brokers in a number of ways, including offering resources to members and advocating on a variety of policy decisions.
