Aussie Home Loans has posted a record $20 billion in home loan settlements across the
Aussie Group during 2014-2015, including $16.8 billion through its
Aussie branded franchises.
The record breaking year was capped off in June, with settlements during the month at a record $1.98 billion, including wholesale mortgage aggregator
nMB, with Aussie’s retail channel settling more than $1 billion of loans for the first time.
“We achieved all of our ambitious growth targets for the year, with our retail and mobile broker channels both reporting record levels of lending volumes,” Aussie CEO James Symond said.
“Aussie also reached an important milestone in our 23 year history, employing our 1,000th mortgage broker, while we have just opened our 175th purpose-built store. The mobile mortgage broker channel is also going full steam ahead, settling a record $600 million in June.
The Aussie Group loan book, including nMB, is nearing $70 billion, with Aussie’s own white label home loan products currently the most popular product on offer, according to Symond.
Looking forward, Symond says Aussie has big plans to improve on its broker and customer service proposition.
“We are continuing to invest heavily in technology and customer service to improve customer experience and our own productivity, with one example being our plans to establish an Aussie Customer Service Centre in-house this October,” he said.
“In this increasingly competitive home loan market, we need to deliver the best customer service proposition possible to our customers and brokers across all areas of our business and have determined our own customer service centre based in Sydney will contribute to achieving this goal.”
