Following a recent cyber incident where an unauthorised third party accessed a limited part of Firstmac’s IT system, the mortgage lender announced that immediate steps were taken to secure the affected system.
“As soon as we detected the incident, we took steps to immediately secure the affected system and began working with cybersecurity experts to investigate what happened,” Firstmac said in a message to its customers and brokers.
Despite this breach, systems are running normally, operations continue unaffected, and there is no evidence of any impact to customer accounts or funds, it said.
The ongoing investigation has revealed that some personal information of customers was accessed. Affected individuals are being directly notified with guidance on protecting themselves against potential scams or phishing attempts.
“We are notifying all impacted individuals directly and providing steps that they can take to protect themselves,” the company said.
Services from IDCARE, Australia’s national identity, and cyber support service, are available to impacted customers at no cost to help address concerns about the potential misuse of their personal information.
For brokers, aggregators, and other partners, Firstmac clarified that no action is needed on their part unless they are directly affected.
“If you are not one of our customers, it is important to note there is no action required from you, as we are directly notifying impacted individuals,” it said.
Partners are advised not to reach out proactively to prevent confusion and alarm among unaffected customers. However, they are encouraged to direct any customer inquiries to the specified contact methods provided in their notifications.
The company has notified relevant authorities and continues to update them as the investigation progresses.
“Our investigation is ongoing, and we will continue to communicate in a timely and transparent manner,” Firstamac said. “We remain committed to protecting the personal information of our customers, and we sincerely apologise for any concern this update may cause.”
To read Firstmac’s letter in full, click here.
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