CBA today launched a new simplified valuation dispute process in a bid to help valuers “better understand the broker’s position”.
From today, all brokers will be able to lodge a valuation enquiry or disput via the ValEx RP Data Valuation Status Enquiry Tool.
“Our new process will enable valuers to better understand the broker’s position and brokers to better understand the valuation outcome,” said the bank.
The new dispute process will allow brokers to raise an enquiry on valuations directly with the valuer or dispute manager.
The valuer or dispute manager will then contact the broker within one business day of the enquiry being raised.
CBA has also made the decision to remove the requirement for a minimum of three comparable sales to be used as evidence when raising a dispute.
