Advantedge Financial Services has launched a new SMS service for customers in need of a property valuation for their home loan application.
“We’re committed to helping our brokers and their customers get their home loans sooner,” said Advantedge general manager,
Brett Halliwell.
“This new service makes it more convenient for customers to arrange the valuation of their home, which means it’s easier and simpler for them to get their home loan finalised.”
By using the service, entitled Customer Preferred Appointments, individuals will receive an SMS message detailing a number of date and time options from various valuation firms. These options are also accessible through a calendar function.
"The Customer Preferred Appointments Service will improve the customer experience, making it more convenient for customers to confirm the day and time for their property to be valued, and to have their home loans finalised sooner," Halliwell told
Australian Broker.
The service itself is automatic, he said.
"Once a broker submits their customer’s home loan application for approval, and where valuation of a property is required, the customer will be contacted by text message with a range of date and time and valuation firm options to choose from."
When the individual replies by SMS with their preferred time, this is immediately confirmed. Those who fail to reply to the SMS will receive a phone call to arrange the time and date of the valuation.
Advantedge initially piloted the service in Perth and Adelaide at the end of last year, rolling out the program to customers in all metro areas this month.
The platform has been developed with real estate data provider
CoreLogic as well as a number of valuation firms.
“This SMS service means customers won’t have to play ‘phone tag’ to arrange a home valuation anymore – which can sometimes carry on for a few days,” Halliwell said.
"Advantedge is always looking for opportunities to continue to enhance its offering, and to provide market-leading support services to brokers. This is just another way we are helping brokers to finalise home loans with and for their customers," he told
Australian Broker.
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