Wholesale funder Advantedge has launched a number of digital tools aimed at improving the home loan process for brokers and customers.
Since 18 September, brokers have had access to two mobile apps developed by the lender which are used to collect customer identification documents.
The apps assist brokers submit a quality application the first time around, resulting in a smoother settlement process for customers.
This also ensures greater transparency throughout the application process with brokers receiving notifications when customer documents are received, signed and submitted.
The two apps – IDme and ZipID – have been supplied by
MSA National and Equifax respectively.
The funder has also supplied digital home loan document delivery and signing features as well as electronic signatures for mortgages in New South Wales, South Australia and Victoria. These tools have been launched in combination with MSA National and DocuSign.
This will make home loan submissions easier, simpler and more efficient for brokers and clients.
These digital enhancements showcase Advantedge’s commitment to broker support and stronger broker-customer relations, Advantedge general manager
Brett Halliwell said.
“We’re creating a smoother process for brokers and their customers, ensuring our brokers can deliver a faster and more convenient experience.”
Advantedge’s focus on supporting brokers led to partnerships with these experts to develop a range of digital solutions, he said.
“We understand how hard brokers work to provide great customer service and build positive customer relationships. These digital enhancements allow for an improved customer experience for the broker and their customer.”
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