Non-major lender
Bankwest has announced the launch of a new Application Tracker app which provides real-time, 24/7 updates on an individual’s loan application.
The platform was developed in-house and is now available to brokers across the country.
The app was developed by working directly with brokers and customers to fully understand their needs, said Bankwest’s general manager of broker sales, Stewart Saunders.
“It’s all part of Bankwest’s significant and successful history of working with brokers, having been one of the first Australian banks to enter the broker channel many decades ago. Today, we remain focused on working hard for brokers’ hard-earned reputations,” he said.
Saunders added that the introduction of the new app allowed Bankwest to remain flexible, digitally-focused and responsive to help customers purchase property.
"The introduction of the tracker demonstrates our ability and agility to adapt to changing expectations, ensuring we help get our customers off to a good start when buying a property through their chosen, trusted broker."
The app itself is a web-based tool which keeps both broker and client informed throughout the loan application process – from indicative approval to the first repayment.
Email notifications will be issued to all customers who provide an email address in the application.
Bankwest also allows brokers to personally share when a loan application is approved by notifying the broker well before the customer. The app won’t send an email to customers if the application is withdrawn or declined.
This means brokers can still deliver important unconditional updates directly to customers while the Application Tracker keeps everyone informed at other times.
“Allowing brokers to be the people who deliver the good news will help ensure customers return to brokers for repeat business for future financial needs,” Saunders said.
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