The Australia and New Zealand Banking Group (
ANZ) has announced the appointment of a new national partnerships manager for residential broker, Karen Brown.
The restructure will bring a new face of leadership to brokers with the bank during a time of great change within the broking and finance sectors.
Brown has over 10 years of experience in law and finance and will step into the role after working as a relationship manager in the telecommunications, media, entertainment and technology sub-segment of institutional relationships for the bank.
She will report to ANZ general manager of residential broker
Simone Tilley and will be responsible for the management and enhancement of strategic relationships with major aggregators and brokers around the country.
“She will also be involved in navigating the regulatory changes impacting the broking industry, and importantly communicating ANZ’s views and responses to these changes to aggregators. This will include sharing data and insights, with a view to improving our mutual customer outcomes and ensuring we are meeting our responsible lending obligations,” an ANZ spokesperson told
Australian Broker.
While Brown's role will be in a different area of the bank, there are some similarities with the broker industry such as relationship management and managing the impact of increased competition, digital disruption and regulatory changes, the spokesperson said.
“Karen was looking for a new challenge in her career, and the national partnership manager role provides great scope to develop new skills while working in a dynamic industry. Karen is excited to be able to make a difference in what is an important customer service channel and a key segment for ANZ.”
This is a “pivotal” time for Brown to be joining the industry, the spokesperson said, especially due to the significant potential change around both ASIC and ABA reviews.
Brown will be based in ANZ’s head office in Melbourne.
Related stories:
Brokerage launches franchise model
Broker merger to create regional giant
Insurer expands broker support team
